Complaints Procedure

Sometimes we may not meet your expectations and mistakes may happen, we are only humans. In the event this does occur we would really value your feedback and the opportunity to work with you to rectify the problem. 

If you have an issue with our service please send an email with as much detail as possible to complaints@webvetpharmacy.co.uk. The details will be reviewed by our directors who will then respond to you with an explanation or an offer to rectify the situation. In some circumstances a good will gesture may be offered.

We at WebVet Pharmacy value each of our clients and aim to provide an excellent service for both you and your pet so please let us try help resolve any issues.

If you have a complaint about the quality of a veterinary medicine, please contact us in the first instance. You can find our complaints policy here. However, if you feel that we haven’t resolved your complaint satisfactorily, you can contact the VMD; postmaster@vmd.gov.uk

Please note that the VMD will only consider complaints about veterinary medicines, not about service, delivery or cost and not about non-medicinal products.